Accessibility

Allianz Amphitheater strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit. allianzamp@livenation.com. Our box office is open show day only, opening 2 hours before the door time.

Accessibility Coordinator and Guest Services Team:

An Accessibility Coordinator and Guest Service team members will be available during your time at Allianz Amphitheater to ensure you have a safe and enjoyable experience.

Arrival & Accessible Entrances:

Both entrances to the venue are accessible. Gate A is our main entrance at 5th Street and Gate B is our secondary VIP entrance at Tredegar Street.

Restrooms:

All restrooms are accessible.

Concessions:

All concessions and merchandise stands on the City and River concourses are accessible.

Ticketing:

Tickets located in our accessible section can be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.

Our accessible seating area can reach capacity early, so we recommend you purchase online in advance. If you find yourself needing accommodations on the day of the show, we encourage you to arrive to the venue when the box office opens so we can work to meet your request. We have four accessible sections: two in the back of sections 201 and 203, near the VIP boxes, and 2 in the front of sections 201 and 203 behind the pit area.

To find tickets in the Accessible Seating Area of Allianz Amphitheater, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected.

Lawn:

Our lawn is general admission and unreserved. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.

Accessible Parking:

Accessible parking will be available as required by law to those who meet the requirements set forth by the Code of Virginia. ADA parking is available on a first-come, first-served basis and will be located in the Tredegar Street parking lot adjacent to the museum. We will also have a designated drop-off spot in the Tredegar lot for those with accessibility needs in the event that ADA parking is full. We will have an Accessibility Coordinator on site who will be able to assist you with your entry and accommodations inside the venue.

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.

Dietary Needs:

Allianz Amphitheater is excited to partner with local Richmond food trucks to offer a variety of choices for guests. You may request to speak with a member of our Food & Beverage team for information on what food options will be available at the event your are attending with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals:

At Allianz Amphitheater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:

Allianz Amphitheater offers sign language interpretation upon advance request only. Requests for interpreters must be received at least three weeks before the event date.

Please make your request by email to allianzamp@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices:

Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.

Sensory Kits:

Allianz Amphitheater is pleased to offer sensory kits for guests to check out to enhance their experience. Please check back for a dedicated web page detailing this program.

Mobility Device Storage:

We do not have on-site storage for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.